| ISO Quality Objectives and Policy |
Quality Objectives 2010
- Quality Management in Pre-Sales Process
Quotations made by us for products, projects and services will be unambiguous and definitive in technical scope and commercial terms
- Efficient and Comprehensive customer order processing
We will ensure that all customer orders will undergo Technical and Commercial assessment to fulfill customer needs and our commitments efficiently
- Quality Benchmark in Production Process
We will achieve quality rating of > 95% for in house as well as out-sourced production
- Correct and Timely Dispatches
We target to execute more than 90% of the customer orders as per the technical and delivery commitments in purchase order / order confirmation
- Timely Response and Resolving customer complaints
Our response process will ensure that all customer complaints are responded to within 1 working day, and are resolved to customer satisfaction
- Continuous improvement in product performance
We will undertake continuous improvement projects to reduce the cost of product quality by 10% every year
- Commitment to provide Skilled and Efficient personnel
We will ensure that all our employees are regularly provided with training and certification to posses adequate skills required for efficient functioning in their job roles
Quality Policy
- Ability to meet the organization's commitment to its customers and employees is at the core of our quality policy.
- We will work towards this goal by instituting processes that ensure comprehensive fulfillment of our commitments in timely manner.
- Our customer interactions will exhibit responsiveness and urgency while we work towards resolving customer complaints.
- Thus we will make 'adherence to commitment, quality and timely response' a working theme at Demag.
